SHIPPING INFORMATION

What does shipping cost?

The cost for domestic shipping within Canada is $7.95 per order.  If your order is above $49.95, shipping is FREE.   For the USA, it is $8.95 per order and free above $59.95.

 

When will my package be shipped?

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.

All orders ship Monday - Friday, excluding federal holidays within Canada. Orders must be placed by 4.30 pm Eastern Standard Time (EST) to be processed on the same business day otherwise it will be processed the next day.



Packages do not ship from our distribution centre on the following Canadian holidays:

  • New Year's Day

  • Good Friday

  • Easter Sunday

  • Canada Day

  • Labour Day

  • Thanksgiving

  • Christmas

  • Boxing Day


Can I track my package?

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number.  Its that easy.


How long will my order take once I have paid?

SHIPPING OPTIONS

DETAILS

PRICE

Standard Delivery

Delivery within 5-7 Business Days

    Priced per item, unless otherwise stated.  We often have free shipping offers

     

    Special Exception Locations:

    Rural domestic addresses may require one or more additional days to deliver.

     

    What if I am charged additional taxes, duty or custom charges?

    International taxes and tariffs, duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country. These additional taxes, duties and customs charges are the responsibility of the purchaser.

     

    What if I need to return my item?

    If you wish to return or exchange your order, please click here to see our returns and exchange procedure.

     

    Additional questions:

    If you have not found the answer to your question here, please go to our FAQs page or contact our Cool Cats at: purrr.meowmeow.ca@gmail.com

     

    Updated - 3 April, 2017

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